The Product Life Cycle Policy is intended to help you plan for the ultimate evolution of your Instron® testing system and to provide recommendations on how to move forward. Instron is dedicated to meeting customer needs. Keeping you informed is our duty as a responsible supplier.
Phase 4 – Discontinued Product is the final phase in the Product Life Cycle. This formal designation means that products are no longer in production and service support is only available by custom arrangement with Instron Professional Services on a very limited basis. No engineering or manufacturing support is available. For system hardware, no replacement parts are available. For software in Phase 4, no upgrades and/or updates are available. For safety and data integrity issues, customers will be notified.
If your testing system is in Phase 4, take action to protect your laboratory:
- Improve efficiency with the latest industry solutions capabilities
- Increase operator productivity with user-friendly software
- Protect your competitive advantage for the long term
As new technologies become available, you have the opportunity to improve your testing instrument to keep pace with continually increasing testing and industry demands. Systems approaching best effort status cannot provide the same level of reliability, data access, diagnostic, and control capabilities that are available from newer Instron product offerings. In light of the best effort after-market support, users are encouraged to evaluate the risk of maintaining their current systems against the benefits of migrating to newer technology.