The Product Life Cycle Policy is intended to help you plan for the ultimate evolution of your Instron® testing system and to provide recommendations on how to move forward. Instron is dedicated to meeting customer needs. Keeping you informed is our duty as a responsible supplier.
Phase 2 – Out of Production / Full Support is a formal designation to notify customers that products in this phase are no longer in production. Service support remains available. Spare parts are also obtainable - some parts may be supported through repair/return, exchange, and remanufacture services. The next product life cycle changeover after this support phase is Phase 3 - Out of Production / Best Efforts Support. The notification of transition to Phase 4 – Discontinued will be the final Product Life Cycle Support Notice for these affected products. For safety and data integrity issues, customers will be notified.
Instron will continue to provide after-market support for these parts through the following services, as long as resource availability permits:
- New: Customers may purchase new replacement parts contingent on availability.
- Repair and Return: Customers send their defective parts to Instron for Repair and Return. Repairs are done on a best effort basis (RMA process).
- Exchange: Customers may purchase replacement parts from Instron’s stock of repaired parts inventory. This program requires that defective parts be returned to Instron within 30 days of shipment.
- Remanufactured: Customers can purchase a remanufactured part without the need to return a defective unit. Remanufactured parts are reconditioned, tested, and repackaged.
- Improve efficiency with the latest industry solutions capabilities
- Increase operator productivity with user-friendly software
- Protect your competitive advantage for the long term
As new technologies become available, you have the opportunity to improve your testing instrument to keep pace with continually increasing testing and industry demands. Users are encouraged to evaluate the risk of maintaining their current systems against the benefits of migrating to newer technology.